Shipping, Return, Exchange and International Order Excerpt

SHIPPING

Based on the value of the order and the shipping location, shipping charges and expected delivery dates vary. The final shipping details will be shown on your order form before you submit your order.

Note that orders valued at $800+ may require a signature upon delivery.

Contiguous US Free Shipping

We offer complimentary express shipping for all Contiguous US orders through FedEx. Please note that shipping times are not guaranteed and do not account for order processing time.

Mainland China Free Shipping

We offer complimentary shipping for all orders within Mainland China. Orders are fulfilled via SF Express. Expected delivery dates will be shown on your order form before you submit your order.

INTERNATIONAL ORDERS - CUSTOMS DUTY AND TAXES

For all international countries, orders may be subject to customs or import duties and tax charges once they reach their destination country outside of Contiguous US and Mainland China.

These charges are payable by the customer. Stanza does not cover this cost.

Unfortunately, there can be occasional customs or courier delays which may affect your delivery timeframe. While this is beyond our control, we will work with you to deliver the pieces that you love to you as soon as possible.

Orders outside of the Contiguous US and Mainland China are not eligible for returns or exchanges.

For more shipping policy and details, please check our Shipping policy.

RETURNS & EXCHANGES

We currently offer a 14-day return policy for all orders in Contiguous US and Mainland China. You may request a return 14 days after receiving your item to request a return. Currently, we do not accept international returns outside of these two countries and locations.

Please note that once the product has been shipped, we do not refund shipping costs. Yet, if the products received are damaged or incorrect, the customer is not required to bear the shipping charges.

We also do not accept packages that are returned directly without contacting us in advance.

To start a return, you can contact us or email us via hello@stanzajewellery.com. 

For more return and exchange details, please check our Return & Exchange Policy.