FAQ

Once you’ve completed your purchase, we will send you an Order Confirmation email.

Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service via Contact Us or email us at hello@stanzajewellery.com and we will be able to re-send your confirmation email to you for your reference.

Unfortunately, we are unable to cancel or amend orders once they have been placed.

You have 14 days to notify us of any issues with your order.

You can return your order once you have received it, please find further details in our Return & Exchange.

We accept all major payment methods including Visa, Visa Debit, Maestro, MasterCard, Amex, and Shop Pay through the secured Shopify Payments.

We also accept Paypal and Google Pay. For detail please check out Payment Methods.

At Stanza, we take online security very seriously. At no point do we store any financial information on our servers. Stanza employs trusted and reputable third party hosting agents and payment providers to ensure the security of personal data.

All credit card details are entered on a secure server using Shopify Payments and Paypal. The transfer of the purchase details from our site to Shopify Payments and Paypal are encapsulated using their encrypted and digitally signed protocol which is secure and tamper-proof.

For detail regarding methods of payment please check out Payment Methods. For information regarding our privacy conditions, please check out Terms & Privacy.

If you have any questions about your Invoice, please contact us or email us at hello@stanzajewellery.com quoting your order number.

Our care team will be more than happy to help answer any questions or resolve any problems.

Once your order has been shipped you will receive an shipment confirmation email.

Click "Track My Order" in your shipment confirmation email or log into your account on stanzajewelry.com/account.

Please note that it can take 1-2 business days for a tracking number to show movement.

If gold-plated earrings may cause allergies, rashes, or itchiness, apply clear nail polish to the post and scroll. Reapply as needed once it wears off.

Check out ring size guide or download our ring sizer.

SHOP OUR RINGS

Please allow 2-3 business days for processing, plus shipping time.

Orders placed on weekends and major holidays will be processed the next business day. We do not deliver on weekends or holidays. During peak and holiday seasons, there may be processing and shipping delays. 

Note that orders value $800+ may require a signature upon delivery.

Please see Shipping for the most up to date information on delivery options for each region.

We ship internationally to certain countries and regions and prices are shown in your local currency when you select your shipping country.

Please allow 2-3 business days for processing, plus shipping time.

Please visit our Shipping page for all international locations we ship to and the corresponding shipping costs.

For all international countries, orders may be subject to customs or import duties and tax charges once they reach their destination country outside of Contiguous US and Mainland China.

These charges are payable by the customer. Stanza does not cover this cost.

Unfortunately, there can be occasional customs or courier delays which may affect your delivery timeframe. While this is beyond our control, we will work with you to deliver the pieces that you love to you as soon as possible.

Orders outside of Contiguous US and Mainland China are not eligible for returns or exchanges.

Based on the location:

• Contiguous US: fulfilled via Fedex.
• International: fulfilled via Fedex.
• Mainland China: fulfilled via SF Express

Kindly note that we do not ship to PO boxes, hotels, parcel lockers, APO, FPO addresses, freight forwarding companies or military bases.

For orders $800+, adult signature may be required.

More Details about shipping, checkout our shipping policy.

If you think your package is lost, email us at hello@stanzajewellery.com right away with your order number. We will work with the carrier and try our best to help resolve the issue.

However, please note that Stanza is not responsible for lost or stolen orders once they are marked “Delivered” by the carrier.

Be sure to check your neighbours and building front desk to see if they may have your package.

For orders within contiguous US and Mainland China, you may return most unworn or unused items in their original conditions within 14 days of the delivery date for a full refund.

We will determine if the piece is eligible for a full refund once it arrives back to us. Depending on the condition of the returned item, there may be a 20% restocking fee (i.e. if it's been damaged or clearly worn).

Below are conditions that we do not accept returns:

• Custom orders, custom and half sized pieces, and engraved items are final sale.
• International orders outside of the US and China.
• Partial returns for products sold as sets, for example returning only the chain from a pendant necklace purchase.
• Seriously damaged or worn items.

Note that once the product has been shipped, we do not refund shipping costs.

We aim to process all returns within 10 business days upon its arrival. However, in some cases this may be extended to 14 business days during busy times of the year.

To process a return, please contact us.

For more detailed and updated terms, check return & exchange.

Please contact us or email our care team at hello@stanzajewellery.com

We aim to process all returns within 10 working days, however in some cases this may be extended to 14 working days during busy times of the year.

Please see return & exchange for more information.

We aim to process all returns within 10 business days upon its arrival. However, in some cases this may be extended to 14 business days during busy times of the year.

We will notify you once we’ve received and processed your return. If approved, you’ll be automatically refunded on your original payment method.

Refunds are returned on your original payment method Refunds are generally posted to bank accounts within 2-3 business days. 

Depending on the condition of the returned item, there may be a 20% restocking fee (i.e. if it's been damaged or clearly worn).

Please note that we are unable to refund shipping costs.

Please note, we no longer accept exchanges, including rings. The fastest way for exchange is to return your current item and make a new order.

Please feel free to contact us if you have any questions.

We aim to process all returned orders within 14 working days. However in some cases, this time frame may be extended to 30 working days during the busy time of year. All refunds will be credited to the original credit card.

Please note shipping costs are not refundable.

For your Stanza pieces to keep their shine as long as possible, here are some tips:

• Store individually in dark, cool, and dry places
• Avoid heat and moisture
• Avoid direct sunlight
• Avoid ultrasonic cleaners for gemstones

More detailed care tips for different metal and Gemstones check out Material & Care.

• Warping: bending, twisting, or becoming misshapen of bangles and rings.

• Scuffing: scraping, rubbing, or scratching of the gold surface.

• Erosion and Dulling: Darkening and oxidation due to contact with skin oils and cosmetic products. 

• Stretching and snapping of gold: The delicate nature of gold can be susceptible to damage. We might be able to fix it. Please contact us, before you loose it. (Unfortunately, if you loose any pieces of it, we are unable to fix it).

More detailed care tips for different metal and Gemstones check out Material & Care.

Every piece from Stanza is covered by our six month warranty. Should your jewelry suffer a breakage due to a manufacturing defect, our warranty covers one complimentary repair.

Our warranty does not cover lost pieces, improper storage of a piece, usual signs of wear & tear, or any modification made to a piece by a third party.

Unfortunately, all discount codes are one-time use. 

Valid discounts will apply to full price product only. All discounts cannot be applied on Shipping and Gift Cards. Please visit our Terms & Privacy for more information.

Unfortunately, we cannot retroactively apply discount codes to past orders. We are also unable to price adjust. For more information please check our Terms & Privacy.

Unfortunately, discount codes cannot combine with any other additional discounts or offers.

Currently, Stanza does not offer custom jewelry.

However, if you like our pieces and there are specific modifications, such as a change in gemstones, metal, or size, please let us know at hello@stanzajewellery.com.

We will definitely keep in mind! Follow us on Instagram and Pinterest and we might have something rolling out in the near future!

We manufacture in small batches. Hence, while we do our best to ensure that you will not be let down, pieces may be out of stock from time to time.

If an item is unavailable, the product page will note its status.

A member of our care team will reach out to you via email as soon as possible if an item in your order is out of stock.